The easiest rental process ever. Great website. Very informative about units and costs.

Great service, easy to sign up and close out. Manager is super helpful! Would use again

First in-person interaction (after filling everything out online in advance) was with Lisa who at 15-mins to closing asked me to come back a diff day. Surprisin... Read More

First in-person interaction (after filling everything out online in advance) was with Lisa who at 15-mins to closing asked me to come back a diff day. Surprising but NBD. Returned a few days later and while I was finishing paperwork a woman stopped in to ask questions and was then instructed by Lisa to wait her turn. Then when I finished paperwork Lisa initiated to walk me up to the unit...and then advised the woman she'd need to go stand outside the store and await our return vs sitting inside, quietly where she was. I found this to be a rather odd and uncomfortable interaction because it's not like she was a threat or looking to take anything. And besides...there's cameras everywhere...

Stopped in to inquire about returning some moving blankets from uhaul. ( Given bad info from another source) Navia was very helpful and went out of her w... Read More

Stopped in to inquire about returning some moving blankets from uhaul. ( Given bad info from another source) Navia was very helpful and went out of her way to assist. Called Uhaul and made sure I got credit for returning them. Went way beyond usual and customary service. Navia’s presence alone makes this a business worth using. Highly recommended!

Great experience! Staff made the moving process less stressful and were friendly. Navia is amazing and took extra steps to take care of us. Location was perfec... Read More

Great experience! Staff made the moving process less stressful and were friendly. Navia is amazing and took extra steps to take care of us. Location was perfect for our needs, felt our belongings were safe and secure. Provides plenty of hand carts for customers. Would use again.

Totally great experience from beginning to end. You pay a little extra but well worth the security and service. Navia was helpful attentive and supportive in al... Read More

Totally great experience from beginning to end. You pay a little extra but well worth the security and service. Navia was helpful attentive and supportive in all transactions!! Not to mention she looked after my uhaul rental, and made sure I only paid fair prices. She is fantastic.

Totally great experience from beginning to end. You pay a little extra but well worth the security and service. Navia was helpful attentive and supportive in al... Read More

Totally great experience from beginning to end. You pay a little extra but well worth the security and service. Navia was helpful attentive and supportive in all transactions!! Not to mention she looked after my uhaul rental, and made sure I only paid fair prices. She is fantastic.

I rented a Uhaul van from them yesterday and had an issue with the customer service...I've always had a great experience with them and was quite surprised. I l... Read More

I rented a Uhaul van from them yesterday and had an issue with the customer service...I've always had a great experience with them and was quite surprised. I left detailed feedback on the iPad in the store. When I woke up this morning the manager had already sent an email apologizing and inviting me to get in touch. I dropped the keys off a little while ago and the manager was amazing. I told her more in depth about what had happened and she acted with the professionalism, kindness, and customer service I had always experienced there. She promised that in the future I would always have that kind of service from them, and I am 100% confident that I will. Every business, including mine, occasionally makes mistakes or provides less than a great customer experience. I judge a business on how they respond to these issues. That's why I'm giving Issaquah Highlands Self Storage 5 stars and why they will always be my go-to for van rentals.

I rented a Uhaul van from them yesterday and had an issue with the customer service...I've always had a great experience with them and was quite surprised. I l... Read More

I rented a Uhaul van from them yesterday and had an issue with the customer service...I've always had a great experience with them and was quite surprised. I left detailed feedback on the iPad in the store. When I woke up this morning the manager had already sent an email apologizing and inviting me to get in touch. I dropped the keys off a little while ago and the manager was amazing. I told her more in depth about what had happened and she acted with the professionalism, kindness, and customer service I had always experienced there. She promised that in the future I would always have that kind of service from them, and I am 100% confident that I will. Every business, including mine, occasionally makes mistakes or provides less than a great customer experience. I judge a business on how they respond to these issues. That's why I'm giving Issaquah Highlands Self Storage 5 stars and why they will always be my go-to for van rentals.

Jerry and Cynthia have been fantastic. They totally know what they are doing as is evidenced by totally selling out the building. The rentals and month to mont... Read More

Jerry and Cynthia have been fantastic. They totally know what they are doing as is evidenced by totally selling out the building. The rentals and month to month flexibility are great. Having carts to move things in are so helpful. We will certainly always use this storage facility for all of our needs. Also so helpful is being able to drive the rental van under the coverage so the rain is no problem. And the temperature is great at 56 degrees. Give these people a huge bonus!! :-)